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Warranty Policy

We produce extremely durable products, with the lowest defect rate in the industry, we still provide hassle-free warranty coverage.

30-Days Risk-Free Trial


With your purchase of a heating pad, you will enjoy a 30-Days risk-free trial. If you are not completely satisfied with your purchase for any reason you can send it back for a refund of the price of the product. If you think you may return your pad during your trial period, please use it with care and always cover it with a towel or blanket. The unit must be in good condition, without smell, stains, or damage.


One-Year Warranty 

If a product is defective, and the defects do not include physical damage caused by incorrect or negligent usage, within 365 days of receipt of the product, you may obtain a free replacement from To do so, you must contact us ( and explain the problem in detail. Most problems with our products are related to incorrect usage and can be resolved with the right suggestion or explanation. If the product appears to have a manufacturing defect, we will ask you to ship it back to us for a free replacement. All products or accessories with manufacturing defects will be replaced for free. If the product you return to us does not appear to be defective or has clearly been damaged by the user, we will ship it back to you at your expense.


Two-Years Extended Warranty


You can instantly extend your product’s warranty from One-Year to Two-Years by doing ONE of the following:

  • Take a picture or make a video of our product while you are using it. Describing your experience with it and how it has helped you.(Please be advised that these images or videos may be used by on its website or in other promotional materials. You are agreeing to such use by sending us the picture or video.

  • Repost our products or share our website on Facebook, Google + or Twitter. You must send us a link to the social media profile you use.

  • Recommend our products to your friends or family and have them mention your name when they purchase our products.

  • If purchase our products twice or more.


After you have done one or more of the above, e-mail us to with sufficient information to enable us to register your extended warranty.


Optional Five-Year Warranty


We also offer an optional five-year extended warranty, for an additional 35% of the product’s retail price. If you experience a problem with your product at any time during these five years, we will send you a new one as a replacement. The replacement may be the same model or a newer one.

If you are interested in purchasing this extended warranty, please contact us by e-mail at